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FAQ

FAQ - Shipping & Returns

Shipping Information

Shipping Area:
We only ship within the United States.

Shipping Fee:
Enjoy free shipping on all U.S. orders!

Carriers Used:
We use USPS and UPS for deliveries.

Order Cut-Off Time:
Orders placed by 4:00 PM EST will be processed the same day. Orders placed after 4:00 PM EST will be processed the next business day.

Handling Time:
Orders are processed within 1–2 business days, Monday through Friday.

Transit Time:
Delivery takes 5–7 business days, Monday through Friday.

Tracking Your Order:
Once your order ships, you will receive a tracking number via email.

Address Changes:
Address changes can only be made within 24 hours of placing your order. Once the package is in transit, changes are not possible.

Cancellations & Damaged Packages

Order Cancellations:
Orders can be canceled before they are shipped. If the order has already been dispatched, please refer to our refund policy.

Damaged Packages:
If a package arrives damaged, please reject it upon delivery if possible and contact our customer support for assistance. We offer a 30-day money-back guarantee.

Return Policy

How to Return an Item:

  1. Contact Customer Service:
    Email us at support@proheatandpower.com with your order number and reason for the return.

  2. Receive Return Instructions:
    Our team will provide a return authorization and detailed instructions on how to return your item.

  3. Pack Your Return:
    Ensure the items are securely packaged in their original packaging, including all accessories, labels, and documentation.

  4. Shipping Label:
    We will provide you with a prepaid return shipping label. Please print and attach it to your package.

  5. Ship Your Package:
    Drop off your return package at the nearest courier, as indicated in your return authorization email.

Return Policy Details:

  • Return Window: 30 days from the date of receipt.
  • Eligibility for Return:
    Items must be unworn, unwashed, unused, and in original condition. The item should be returned in its original packaging, and a receipt or proof of purchase is required.

Return Cost:

  • For defective products: No cost.
  • For customer remorse (change of mind): No cost.

Refund Processing Time:

  • Refunds will be processed within 5 days after receiving your returned item.
  • Refunds will be issued in USD to the original payment method.

Late or Missing Refunds:

  • If you haven't received your refund, first check with your bank or credit card company.
    If the issue persists, contact us at support@proheatandpower.com.

Damages and Problems:

  • Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately for a solution.
    Send us a video of the damage to help us assess the situation.

Reimbursement:

  • Once we receive and inspect your return, we will send you an email confirmation.
    If your refund is approved, it will be processed within 10 days.

Questions?

For any further inquiries regarding shipping, returns, or refunds, please reach out to our customer service team at support@proheatandpower.com.

Pro Heat And Power Shipping Policy

At Pro Heat And Power, we strive to offer a seamless and transparent shipping experience for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

  • Countries: We currently ship within the United States.

  • Future Expansion: We are actively considering expanding our shipping coverage to additional regions.

SHIPPING COSTS

  • Within the United States: Enjoy free shipping on all orders.

  • No Hidden Fees: The total cost of your order will be clearly displayed at checkout—no surprises!

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday).

  • Cut-off Time: Orders placed before 22:00 (GMT-8) (Pacific Time) will be processed within the stated timeframe.

  • Weekend Orders: Orders placed on weekends will be processed on the next business day.

TRANSIT TIME

  • Estimated Delivery: Orders typically arrive within 5-7 business days after processing.

  • Business Days: Shipments occur Monday to Friday only.

  • Important Notes: Delivery times are estimates and may be affected by external factors such as weather conditions or transportation delays.

  • Total Delivery Time: Expect your order to arrive within 6-9 business days from the time of purchase.

SHIPPING PROCESS

  • Trusted Couriers: We ship via UPS and FedEx for reliable and secure delivery.

  • Insured Shipments: All shipments are insured against loss or damage. If an issue arises, please contact our customer service for assistance.

  • Eco-Friendly Packaging: We are committed to sustainability and use environmentally friendly packaging whenever possible.

TRACKING YOUR ORDER

  • Tracking Information: Once your order ships, you will receive an email containing:

    • The shipping carrier's name

    • Your tracking number

  • Track Online: You can monitor your order status by entering your tracking number on our website’s tracking portal.

  • Need Help? Our support team is happy to assist with any tracking inquiries—visit our Contact Page for support.

MISSING ITEMS PROCEDURE

  • Reporting an Issue: If any item is missing from your package, please contact our customer service within 7 days of delivery at support@proheatandpower.com.

  • Resolution: We will promptly investigate and either send a replacement or issue a refund.

Contact Information

🛒 Trade name: Pro Heat And Power

📞 Phone: +1 (541) 918-3634

📧 Email: support@proheatandpower.com

🏠 Address: 6339 Sedona Road, Albany, OR 97321, United States