FAQ

FAQ - Shipping & Returns

Shipping Information

Shipping Area:
We only ship within the United States.

Shipping Fee:
Enjoy free shipping on all U.S. orders over!

Carriers Used:
We use USPS, DHL, FedEx, and UPS for deliveries.

Order Cut-Off Time:
Orders placed by 2 PM PST will be processed the same day. Orders placed after 2 PM PST will be processed on the next business day.

Handling Time:
Orders are processed within 1–2 business days, Monday through Friday.

Transit Time:
Delivery takes 5–7 business days, Monday through Friday.

Tracking Your Order:
Once your order ships, you will receive a tracking number via email.

Address Changes:
Address changes can only be made within 24 hours of placing your order. Once the package is in transit, changes are not possible.

For more information on Shipping, please visit our Shipping Policy page HERE.

Cancellations & Damaged Packages

Order Cancellations:
Orders can be canceled before they are shipped. If the order has already been dispatched, please refer to our refund policy.

Damaged Packages:
If a package arrives damaged, please reject it upon delivery if possible and contact our customer support for assistance. We offer a 30-day money-back guarantee.

Return Policy

How to Return an Item:

1. Contact Customer Service:
   Email us at support@proheatandpower.com with your order number and reason for the return.

2. Receive Return Instructions:
   Our team will provide a return authorization and detailed instructions on how to return your item.

3. Pack Your Return:
   Ensure the items are securely packaged in their original packaging, including all accessories, labels, and documentation.

4. Shipping Label:
   We will provide you with a prepaid return shipping label. Please print and attach it to your package.

5. Ship Your Package:
   Drop off your return package at the nearest courier, as indicated in your return authorization email.

Return Policy Details:

• Return Window: 30 days from the date of receipt.
• Eligibility for Return:
  Items must be unused and in original condition. The item should be returned in its original packaging, and a receipt or proof of purchase is required.

Return Cost:

• For defective products: No cost.

Refund Processing Time:

• Refunds will be processed within 10 days after receiving your returned item.
• Refunds will be issued in USD to the original payment method.

Late or Missing Refunds:

• If you haven't received your refund, first check with your bank or credit card company.
  If the issue persists, contact us at support@proheatandpower.com.

Damages and Problems:

• Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately for a solution. Send us photos of the damage to help us assess the situation.

Reimbursement:

• Once we receive and inspect your return, we will send you an email confirmation.
  If your refund is approved, it will be processed within 10 days.

Questions?

For any further inquiries regarding shipping, returns, or refunds, please reach out to our customer service team at support@proheatandpower.com.

For more information on returns/refunds, please visit our Refund page HERE.

Contact Information

🛒 Pro Heat And Power

📞 Phone: +1 (541) 918-3634

📧 Email: support@proheatandpower.com

 

Support Hours:
Monday–Friday: 9:00 AM to 5:00 PM (PST)